Refund policy

Any opened/used consumables will not be accepted for refund or exchange. In regard to returning accessories (non-coffee products), you may be able to return the goods which are not faulty. We may accept returns up to 14 days after you have received the goods (for reference received time for the goods starts from the date you have signed for the goods (signature from the courier service is recorded for evidence).

We reserve the right not to refund items that are returned in unusable or unsellable condition, (e.g. - out of date, ripped packaging) PLEASE NOTE: The cost and responsibility of returning non faulty or unwanted goods will be the responsibility of the customer. We will only issue the refund once the goods are returned to us and we have agreed that the goods and packaging are in a satisfactory re-sellable condition and have not been used.

Whilst we will make every attempt to remedy this type of situation, we must emphasise it is everyone's interest to ensure the correct items are being ordered and suited for your particular requirements.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.